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General Terms and Conditions

General Terms and Conditions for Cibera VPN products and description of services and prices for Cibera VPN products (hereinafter referred to as "Terms")

Last update: 20.12.2022


  • By accessing, installing, downloading, or in any way using the Cibera VPN products and services from Cibera Security s.r.o. ("Provider"), you confirm that you have read, understand, and agree to be bound by the Terms and that you will comply with them. You also confirm that these Terms constitute a contract between You and the Provider. If you do not agree to this, do not access, install, download or use Cibera VPN Products in any way.


  • By agreeing to these Terms, a contract is concluded between the Provider, i. e. the company Cibera Security s.r.o., ID No. 178 07 832, with registered office at Martinická 987/3, Kbely, 197 00 Praha 9 and you, as a user of Cibera VPN products.
  • You are entitled to use the Cibera VPN Products only if You are legally competent and authorized to enter into a contract with the Provider and such use is not forbidden under applicable and effective legal regulations.

About products and services

  • Cibera VPN products and services protect your personal data through encryption by hiding your IP address and replacing it with the Provider's IP address. VPN means Virtual Private Network and is a way to be anonymous on the internet by using a secure computer connection.
  • Security is provided by encrypting internet traffic to such an extent that only your device and the device you are communicating with can interpret the data transmitted. Even though such data transmission may be monitored, the person intercepting the transmission will not be able to understand the data. You use Cibera VPN services and products entirely at your own risk.


  • Provider hereby grants you a non-exclusive, limited, revocable, personal license to use the Cibera VPN Products and Services solely in accordance with the Terms.
  • Provider reserves all rights, titles and interest not expressly granted by the Terms to the fullest extent permitted by applicable and effective legal regulations. You may not sub-license, assign or otherwise transfer the license granted to you to any third party and any attempt to sub-license, assign or transfer any portion to a third party is invalid.
  • You hereby represent that you will use the Cibera VPN Products and Services solely for the purpose of protecting the privacy and security of your Internet connection and in full compliance with all applicable national and international laws and regulations, and that you will not encourage, authorize or consent to any third party to do any of the following: (i) preventing anyone from using the Cibera VPN Products and Services; (ii) using the Cibera VPN Products and Services for any fraudulent, improper or unlawful purpose; or (iii) acting in any manner that violates these Terms.

Personal data

  • During your registration and use of Cibera VPN products and services, the Provider may collect some of your personal data. For the purpose of clarity and transparency, we have included all information regarding the collecting of personal data in a separate document entitled Privacy Policy, which is available on the Provider's website. Please read the Privacy Policy in its entirety to get an overview of how your data is treated.

User account

  • You are solely responsible for the handling of your user data and for keeping your user account password secure. Therefore, please do not disclose your user data (username and password) to third parties. The Provider shall not be liable for activities related to your user account that you have unreasonably transferred to a third party

Principles of use

  • As the Cibera VPN Products and Services may be used anywhere in the world, you agree to comply with all applicable and effective laws and regulations in the location where you use the Cibera VPN Products and Services.
  • By using the Cibera VPN Products and Services, you agree that:
    • You will not send or otherwise transmit unsolicited advertising or similar content (i. e. Spam) through them;
    • you will not send, post or otherwise transmit any content that is unlawful, hateful, threatening, abusive or defamatory, violates intellectual property rights, invades privacy or incites violence;
    • you will not upload, download, post, reproduce or otherwise distribute any copyrighted or other similarly-protectedcontent without the prior authorization of the owner or right holder of that content;
    • you will not attempt to access or connect to computer or other devices without proper authorization (i.e., any form of "hacking");
    • attempt to create, distribute, or in any way exploit a list of IP addresses operated by the Provider under Cibera VPN services and products.
  • If you violate the foregoing duties while using the Cibera VPN Products and Services, Provider reserves the right to immediately terminate the provision of the Cibera VPN Products and Services or terminate your account, without obligation to compensate you.
  • In order to protect Cibera VPN products and services from misuse or use in contradiction of the foregoing principles or applicable and effective legal regulations, Provider reserves the right to take appropriate measures. You hereby acknowledge and consent to Provider that in the event of misuse or use of Cibera VPN products and services in violation of the foregoing policy or applicable and effective legal requirements, Provider may suspend the provision of Cibera VPN products and services or terminate your account without providing a refund for Cibera VPN products or services already paid for.
  • Further, you are not authorized to use Cibera VPN Products and Services if you are a legal minor, in a competitive position with Provider, if your access to Cibera VPN Products and Services has been restricted by Provider, or if your account has been suspended or terminated for any reason.

Provider's statement

  • Provider makes no warranty for Cibera VPN services or products. The Provider shall not be liable for any damages caused by the disclosure of a user's identity or IP address or the failure of individual VPN servers. Furthermore, the Provider makes no warranty for the availability of servers on its network or for their performance.
  • Except as otherwise noted in the Terms, Cibera VPN products and services are provided "as is" and Provider makes no warranties and, to the maximum extent permitted by law, disclaims all warranties and liability, including warranties of non-infringement of third party rights, merchantability, appropriate level of quality or fitness for any particular purpose.
  • Provider does not warrant that Cibera VPN products and services will be uninterrupted, uninterfered or error-free, that they will function properly on any device or with any hardware or software configuration, or that they will provide complete protection for the integrity of selected data, information or content stored or transmitted online.


  • The Cibera VPN Products and Services will be provided to you after you select a subscription and register. All subscription types and their prices can be found on the website. The Provider reserves the right to modify subscription prices or introduce new charges at any time, upon timely notice posted on the Website or sent by email. Any changes made to prices will not affect your existing subscription and will take effect upon renewal of your subscription. Subscription purchases and refunds are handled through several third party payment service companies.
  • Subscriptions will automatically renewal at the end of the billing period, provided that your chosen payment method allows it. The renewal interval will be set out in the terms and conditions of your subscription at the time of purchase. Subscription payment will be automatically paid by the last payment method selected. If you would like to terminate the automatic renewal, you may do so in your user account, by sending an email to support@ciberasecurity.com, or by using the contact form on the Provider's website.
  • If the Agreement as a whole is terminated, you will not have access to your User Account and you will not have any valid license to use Cibera VPN products and services.
  • Upon termination of this Agreement, all licenses granted herein will terminate and you will lose access to the Cibera VPN Products and Services.

Electronic communication

  • You agree that all communication between you and the Provider will be electronic, e.g. by email, messages in your user account or via the contact form on the Provider's website.
  • You further agree that electronic communication complies with all legal requirements for written communication.


  • The provisions of this Article of the Terms apply only to consumers who order Cibera Products and Services from a member state of the European Union.
  • Consumers have the right to revoke this Agreement within fourteen (14) days without stating any reason.
  • The Consumer expressly declares that performance under these Terms is begun prior to the expiry of the revoke period, and once performance has begun, the Consumer loses his/her right to revoke the contract.
  • The Consumer may invoke his/her right of revoke by informing the Provider via email sent to support@ciberasecurity.com or via the contact form on the Provider's website, by making a clear statement of his/her decision to revoke the contract.
  • The revocation period shall be preserved if the consumer sends a notice of revocation to the Provider before its expiry.
  • If the consumer validly revokes this contract before the expiry of the revocation period, or before the Provider has begun performance, the Provider shall immediately refund to the consumer all payments received from the consumer within fourteen days of the date on which the notice of revocation was delivered to the Provider. For this refund, the Provider shall use the same payment method chosen by the consumer for the previous transaction, unless otherwise expressly agreed with the consumer. The consumer will not be charged a refund fee.
  • If the Consumer has requested that the provision of Cibera VPN Products and Services commence during the revocation period, the Consumer shall, in the event of a subsequent revokel, pay to the Provider a reasonable amount corresponding to the percentage of Cibera VPN Products and Services provided up to the time of the Consumer's valid withdrawal in relation to the total amount of Cibena VPN Products and Services provided.

Updates to the Terms

  • The Provider may change these Terms. The Provider will give notice of a substantial change of the Terms by updating its website or by notifying you in your user account. If you continue to use Cibera VPN's products and services after notice of an update of the Terms, you hereby agree to the amendment of the Terms.

Applicable law

  • The applicable law is Czech law. The Convention on Contracts for the International Sale of Goods (CISG) is excluded. In the event of disputes arising from the terms of this contract, the parties hereby irrevocably submit to the exclusive jurisdiction of the Czech courts.